customer complaint letter or e-mail:

You have just received a shipment from an Internet retailer for equipment that your salesforce needs for business presentations, for example, portable projectors, laptops, or laser pointers. Unfortunately, some of the equipment in the shipment is damaged.

Write a letter or e-mail to the retailer in which you explain the damage, express your dissatisfaction with the shipment, and describe what you want the retailer to do to fulfill your company's order.