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Customer defection rates are: O O O O O a. an indication of a company's ability to satisfy its customers. b. not affected by cost
Customer defection rates are: O O O O O a. an indication of a company's ability to satisfy its customers. b. not affected by cost of products. c. not directly related to unit cost. d. unlikely to affect sales volumes. e. irrelevant as they are unlikely to impact advertising and marketing costs
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