Question
Customer relationship management (CRM) requires the ongoing collection of accurate and relevant data for useful information. Distinguish three (3) areas of information that are essential
Customer relationship management (CRM) requires the ongoing collection of accurate and relevant data for useful information.
Distinguish three (3) areas of information that are essential for managing expectations of customers for satisfaction and loyalty.
Step by Step Solution
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Step: 1
Effective customer relationship management CRM involves the strategic management of customer expectations to ensure satisfaction and foster loyalty Th...
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Smith and Roberson Business Law
Authors: Richard A. Mann, Barry S. Roberts
15th Edition
1285141903, 1285141903, 9781285141909, 978-0538473637
