CUSTOMER RELATIONSHIP MANAGMENT SYSTEM Customer Engagement Customer Profile Purchase History R.Program Update Bag Selection Product Availability Personal Info. HERMES STORE Order Confirmation Delivery Status Billing Details PAYMENT GATAWAY Transaction Confirmation Payment Status Transaction Record Order Details PURCHASE OF A BIRKIN BAG Inventory Update Purchase Confirmation Customer Inquiry Support Details Response Authentication CUSTOMER SUPPPORT Conf. Access Resolution Status Inventory Status Order Record Token INVENTORY SYSTEM Stock Refresh Authorisati on Request Availability Status Customer Login Details AUTHENTICATION SYSTEM