Customer Responsibilities in SLAs. You have been chosen to work on a committee that is drafting an SLA to be used during negotiations with service desk customers. For the first meeting, each attendee has been asked to prepare a list of suggested customer responsibilities. Prepare for the meeting by listing your recommendations. Think through any service encounters you have been involved in (such as calling a software publisher or hardware vendor) when preparing your list and determine what you feel was reasonable for vendors to ask you to do.