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Customer segment based cause of the firm's problem is:Only clients who had been receiving services for two to three years switched to the new e-commerce

Customer segment based cause of the firm's problem is:Only clients who had been receiving services for two to three years switched to the new e-commerce platform; new clients haven't made purchases there.

What are your suggested improvement for this issue based on (1) Process change and (2) People change or other area as needed

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