Question
Customer Service Measurement & Regulation Bench Marking A brief overview /background of the businesses BELOW. DHL . UPS My summary evaluation of the two business.
Customer Service Measurement & Regulation Bench Marking
A brief overview /background of the businesses BELOW.
DHL.
UPS
My summary evaluation of the two business.
DHL. (positive review)
UPS (negative review)
Organisation / Business Image
Business One.
Business Two
Personal Presentation of Employees
Business One.
Business Two
Interpersonal Skills of Individuals Delt With
Business One.
Business Two
Effective Handling of Enquiry
Business One.
Business Two
Ability of the Employee to Present Information Accurately
Business One.
Business Two
Overall comment on efficiency and customer service delivered by the Organisations / Businesses.
Business One.
Business Two
Recommendations on how the customer service offerings could be improved to enhance the Organizations / Businesses effectiveness and influence on the consumer perception.
Business One.
Business Two
How the Organisation caters for disability and diversity
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Managerial Accounting
Authors: Karen W. Braun, Wendy M. Tietz
3rd edition
132890542, 978-0132890540
