Customer Service Metric Worksheet: Utilize this worksheet to help determine the best metrics to use to understand your customer service and the value you provide. Business: MOVE What is important to High-quality fitness wear with reasonable prices, a variety of different items, many useful and healthy programs, to meet all kinds of customer requirements your customers? Expected number of /Day /Month /Year customers above 100 around 5,000 around 55,000 vice Level Agreement Accessibility Wait Time Promises you've Problem Resolution Response made for service Times time) 2 mins or 5 mins 10 - 15 mins Under 10 mins Consider the following three metrics and analyze the advantages and disadvantages of each based on your company and customer needs Advantages Disadvantages Notes to Consider Customer Satisfaction high cost on customer retain products Net Promoter Score Increase in sales some bad review Customer Effort help to understand can be a reason of work on feedback and customer need and reduction in problems to maintain relation satisfaction level customer list with customers. What additional questions are important for your company to consider? Question: Rating scale or feedback mechanism How would y Very satisfied O Dissatisfied your shopping Satisfied very dissatisfied experience (online) Neither agree nor disagree Would you like to be a rewards/subscription member and earn points when u shop to This would either be a YES or NO feedback directly from customers that get future discounts shop in store