Customer service representatives at ABC Manufacturing are allowed to take lunch between 11:30 and 1:30. Most of the time people take their lunch breaks in staggered fashion, but some days everyone is at lunch at the same time and no one is left to answer phones, resulting in angry customers. How can this structural conflict best be resolved? Multiple choice question. By punishing the whole department when calls go unanswered By clarifying which employees can take lunch at which times By shortening lunch breaks to 15 minutes By having people eat lunch at their desks