Customer Support Center Areas for Improvement Number of Times Mentioned:

Increase professionalism of staff: $13$

Return phone calls faster: $9$

Have a local person for customers to contact: $6$

Increase level of training: $5$

Have special phone number to answer technical questions: $4$

Have customer information system available at time of call: $4$

$1.$ Create a Basic Flowchart for the To$-$Be process with improvements to the As$-$Is customer complaint process.

$$ Graphically create an improvement to Mapping Work Processes Basic Flowchart, Customer Complaint Process based on the data provided above.