Question
Customer survey analysis for logistics - haulage company. Please provide the improvement actions plans a) Drivers are polite and communicable b) Containers delivery/ pick up
Customer survey analysis for logistics - haulage company.
Please provide the improvement actions plans
a) Drivers are polite and communicable
b) Containers delivery/ pick up within requested time
c) Driver's driving skill
d) Drivers attitude towards safety compliance
e) the lorry equipment condition
f) Customer service update on delivery of container
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Operations management
Authors: Jay Heizer, Barry Render
10th edition
978-0136119418, 136119417, 978-0132163927
