customer. Then, the customer visits one of $4$ cashiers to pay the associated fees for the license renewal. This takes $3$ minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of $3$ license processing stations where the customer's picture is taken and the license is printed. This final step takes $11$ minutes per customer.

a$.$ Assuming unlimited demand, what is the flow rate of the process in customers per hour?

$($Round to nearest integer.$)$

per hour

b$.$ If demand is $5$ customers per hour, what is the utilization of the receptionist? percent

$($Round to nearest integer.$)$

c$.$ If demand is $5$ customers per hour, what is the cycle time $($minutes$)$ of the process? minutes

$($Round your answer to $2$ decimal places.$)$

d$.$ If the system starts empty and operates worker paced, how long does it take to complete the processing of $7$ customers?

$($Round your answer to $2$ decimal places.$)$

e$.$ Assuming unlimited demand, what would the new flow rate be if the center added one server to the bottleneck resource?

$($Round your answer to $2$ decimal places.$)$