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Customer-Focused Measures for a Balanced Scorecard [LO 7, 9] Majors Fitness Club operates a 20,000-square-foot facility in Dallas. For the coming year, the company is

Customer-Focused Measures for a Balanced Scorecard [LO 7, 9] Majors Fitness Club operates a 20,000-square-foot facility in Dallas. For the coming year, the company is considering development of a balanced scorecard. Required:

Help the company by identifying three customer-focused measures that can be used on the balanced scorecard. Discuss the key items related to a successful balanced scorecard.

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