customers the "temporary increase" rate.

Until now, none of our customers have asked about the increased delivery fees.

But $35\%$ of our revenue comes from these customers. We can't afford to lose their business.

Ralph

Yikes. This is a tricky situation. Obviously we have to protect the business but it seems kind of wrong to keep. overcharging?

TJ Wallace, any ideas for where we can start?

Let's start by looking at the service contracts and make sure we're not in breach.

We're legally obligated to immediately notify all of our customers of the overbilling issue.

August $6,2$

We Deliver

$444$ W$.$ Mai

Anytown, U

Dear Custor

WWe regret to increase by last two yea economic cc

We know m temporary in delivery ser during this