Cuyahoga County Clerk of Courts

Executive Summary: (2-3 paragraphs that will allow the reader to quickly review the maost important facts or points related to the larger document] Provide a brief history of the organization (how long in existence, mission, purpose, culture, etc.) How would you describe the culture of the organization? How will the current culture help or hinder the change effort? What is the desired change & how did/would you identify the need for change? If the change were successful, what impact would it have on the organization, employees, customers, etc.? What diagnostic model (Force Field Analysis, Socio-Technical, McKinsey 75, Appreciative Inquiry, etc.) would you use to conceptualize how you would approach the change? Why would you choose that model? Describe: Who (person &/or department) would be the primary owner of this change effort. What role would this person/department play in guiding the change effort? How you would develop the practitioner-client relationship (how will you approach and engage key stakeholders?) What qualitative and guantitative data would you need to collect and what method(s) would you use to collect the data (interviews, surveys, focus groups, etc.) How would you identify and respond to resistance to change? What other obstacles might you face in guiding this change effort? (Personal, organizational, etc.) How would you overcome these obstacles? How would you gain buy in from key stakeholders through team, group &/or process intervention techniques? Which intervention techniques would you envision using to ensure involvement from others in the organization? What role would management play in communicating and supporting the planned change? How would you prepare/train management for this role? How would you identify and respond to resistance to change? What other obstacles might you face in guiding this change effort? (Personal, organizational, etc.) How would you overcome these obstacles? How would you gain buy in from key stakeholders through team, group &/or process intervention techniques? Which intervention techniques would you envision using to ensure involvement from others in the organization? What role would management play in communicating and supporting the planned change? How would you prepare/train management for this role? How would you measure and evaluate whether the change effort is succeeding? What would you propose to ensure that the change effort receives appropriate support & continually improves over time