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d. How does culture relate to managing the guest experience in hospitality organizations? 2. Why is culture such an important concept to guest service organizations?
d. How does culture relate to managing the guest experience in hospitality organizations? 2. Why is culture such an important concept to guest service organizations? How does culture influence the guest experience? Strategy is no more then a piece of paper without a supporting culture. No matter how brilliant and well though out a strategy is, it will fail if it doesn't fit with the organization's cultural values and beliefs
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