d. Planning and organising workflow The Student Logbook , planning documentation and supervisor observations that you complete for SITHKOP005 fulfil many of the requirements for this section . Select one service period and explain the process that you used to schedule and delegate work . You will also report on how you assisted your team to prioritise their workload 1. Describe the service period that you selected to report and reflect on . Explain your rationale for selecting this particular service period 2. Describe the steps that you took to assess each person's workload and to schedule their work . How did you ensure that efficiency would be maximised ? How did you ensure that the customer service and quality standards would be maintained throughout the service period while ensuring that budgetary constraints would be adhered to