(D) When a multiple PROs (Public relation officer) of different companies hold multiple passports to process visas of expat employees followed by other customers waiting with single passport processing led to a short queue length. Due to this combination of customers and PROs there is an extension of waiting time of individual transaction customers. The behavior of customers holding individual passport is described as;

a) revoke

b) Jockeying

c) Balking

d) Collusion