Dacker Products is a division of a major corporation. The following data are for the most recent year of operations:

Sales	$	38,480,000
Net operating income	$	3,808,960
Average operating assets	$	10,000,000
The company's minimum required rate of return		14	%

The division's residual income is closest to:

Multiple Choice

• $3,808,960

• $5,208,960

• $(4,027,840)

• $2,408,960

A balanced scorecard contains both customer and internal business process performance measures because improvements in internal business process should result in improvements in customer satisfaction.

true or false

Financial measures tend to be lag indicators that report on the results of past actions.

true or false