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Dakota Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and
Dakota Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Kgrowth Read the requirement Perspective Objective KPI Financial Dakota Corporation Balanced Scorecard Report For Quarter Ended December 31 Customer www Goal Goal Actual Achieved? is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial to More info hen Through its strategic management planning process, Dakota Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency. 3. Increase number of employees with access to customer relationship database. 4. Increase number of customers. 5. Improve post-sales service. 6. Increase customer retention. 7. Increase Return on Investment (ROI). 8. Improve employee morale. Print Done - X Data table Dakota Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Dakota Corporation has collected for the past quarter. 1 A B C Goal Actual Percentage of employees with access to customer 2 relationship database 78% 80% 3 Average repair time (number of days) 1.3 4 Sales revenue growth-core product line $2,150,000 $2,050,000 5 Employee satisfaction survey (1-5, with 1 as most satisfied) 1.5 1.1 6 ROI 20% 24% 7 Number of repeat customers 8 Number of units produced per hour 100,000 7.2 104,000 7.3 9 Number of customers 135,000 120,000 - X
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