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Dakota Office Products John Malone, General Manager of Dakota Office Products (DOP) was concerned about the financial results for calendar year 2000. Despite a sales

Dakota Office Products John Malone, General Manager of Dakota Office Products (DOP) was concerned about the financial results for calendar year 2000. Despite a sales increase from the prior year, the company had just suffered the first loss in its history (see summary income statem\ent in Exhibit 1). What are the key activities that are required to produce the company's products/ services

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