Dan is planning a presentation with a few of his colleagues. The presentation is three weeks away, and he prefers to divide large tasks into small daily steps. He wants to work on the presentation for 10 minutes every day until the meetings. One of his colleagues, Sue, prefers to complete tasks in larger sections. Sue wants to complete the task in one day, closer to the deadline

1. What is a possible solution to resolve this conflict?

Sarah is speaking in a meeting when her colleague, Greg, interrupts her. She decides it could be a mistake, and it's best to focus on the positives in her relationship with Greg. In the next meeting, she notices Greg interrupts her a few more times and she cannot fully express her ideas.

2. What strategies could Sarah use to resolve this issue?

Jen manages a customer service team. She oversees 16 employees, and it's her first leadership role. She has one team member, Diana, with a low customer satisfaction score. In a prior meeting, she told Diana she would like her to raise the score, but it's been a month without improvement.

3. If you were Jen, how would you approach Diana to resolve the problem?