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Dan Ortega is the owner of Total Health Clinic (THC), a new health-related clinic specializing in diet and fitness assessment. Being a former Rice MBA
Dan Ortega is the owner of Total Health Clinic (THC), a new health-related clinic specializing in diet and fitness assessment. Being a former Rice MBA student, Dan believes that analyzing the THC process using his operations management skills can show ways to make more profit. The process. THC Clients, typically sponsored by their employer, arrive at the clinic and undergo a series of tests to assess their current overall health status. Upon completion of the tests, the client meets with a specialist for a detailed discussion of their current physical status along with specific recommendations for improvement. The layout of the process is shown below: THC is open to see clients 8 hours per day and is open 250 days per year, for 2000 hours total per year. On average, THC sees 8 patients per hour (or 16,000 clients per year). a) What is the process capacity (in clients/hour)
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