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Dana greets customers with a friendly smile whether she actually feels happy or not. It's all part of the job! Dana comments to a customer
Dana greets customers with a friendly smile whether she actually feels happy or not. "It's all part of the job!" Dana comments to a customer when they ask her why she is always smiling. Dana's comment
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Management
Authors: Robert Kreitner, Charlene Cassidy
12th edition
1111221367, 978-1285225289, 1285225287, 978-1111221362
