Darryl overheard an unpleasant encounter between the manager of the supermarket where he works and a sales rep who sells a well-known line of paper goods. The rep insisted that her products should be more prominently displayed. The manager had other plans and told her so, and the conversation turned into a loud argument. What Darryl observed was an example of Multiple Choice passive aggressive behavior. channel conflict. retail strategy tension. a failure of EDI processes. sales tactics.