Darshini left her best white silk dress to be dry-cleaned. There was a sign in the dry-cleaning shop which said: "All care taken but no responsibility accepted. Darshini wasn't certain what this meant. She took a docket from the cleaner and returned three days later to find that the dress was marked with brown stains. The dry-cleaner claims that the sign and a detailed exclusion clause on the back of the docket protect him from liability. Advise Darshini what rights she may have and whether she is likely to be successful.

[Contractual Terms]