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Darwin, the owner of an upmarket boutique hotel in Cape Town, is facing a challenging situation due to the rapid expansion and overwhelming success of
Darwin, the owner of an upmarket boutique hotel in Cape Town, is facing a challenging situation due to the rapid expansion and overwhelming success of his hotel. The establishment has become immensely popular among business executives and tourists, resulting in high customer demand. Currently employing 100 employees ranging from cleaners to hotel managers and executives, the hotel needs to hire at least 50 more employees to meet the growing demand and support its expansion. However, Darwin is concerned about the shortage of qualified candidates, as the International Hotel and Tourism School is not supplying enough graduates to fulfil his workforce needs. As a human resource consultant from a large talent management firm in Johannesburg, you are approached by Darwin to assist him with his staffing problem. 1.1 Identify the key challenges the hotel may face due to its current staffing situation. (3) 1.2 How can understanding the current staffing situation help in devising an effective staffing strategy for the hotel's expansion? 1.3 What factors should be considered while projecting the future demand for the hotel's services? 1.4 Propose at least three talent acquisition strategies that the boutique hotel can consider to attract qualified candidates. 1.5 What are the potential benefits for the hotel in investing in employee training and development? (5) 1.6 Suggest three retention strategies that the hotel can implement to retain its top-performing employees
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