Dashboard Information in Communication with Organization Leaders [WLOs: 3] [CLOs: 2]

In many healthcare organizations, an interactive tool is usually incorporated to provide information that is captured electronically. These dashboards provide real-time data that help clinical and non-clinical managers to make informed decisions about patient care. Prior to beginning this discussion, review theDashboards for Your Board: Communicating Data Effecively and Efficiently,Two Keys to Deliver Better Care and Measure: Pod Implementation & Dashboards,Utilizing Big Data to Provide Better Health at Lower Cost, andIntelligent and Actionable Dashboardsarticles. Additionally, review the followingSaint Martins Clinic

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sample dash board and research a few more financial healthcare dashboards.

As a healthcare manager, you are required to evaluate length of stay, volume or census, and payer mix, etc. to assess how well you are meeting the department goals. The dashboard examples provide snapshots of those components for managers to use for daily decision-making purposes. Explain to the Vice President of Operations via email two challenges to, as well as two opportunities to meet, the department's goals based on one of the scenarios you select below.

• You are an inpatient service line director and your dashboard consists of Average Length of Stay (ALOS), re-admission rates, accounts receivable, timely submission of claims, pending charges waiting for the provider to hit the submit button, and credentialing updates on providers and managed care companies. Your goal is to keep length of stay low, decrease re-admissions, ensure claims are paid timely and providers understand the relevance of timely submittal of charges.
• You are the practice administrator of a multi-specialty practice and your dashboard consists of patient cancellation appointments, no-show appointments, patients that arrived for appointments, pending referrals, completed referrals, daily claims submittal, and denial report. Your goal is to ensure patients are consistently coming in to be seen, reminding them of their appointments, verifying patient's referrals are being used, and decrease claims being denied for payment.
• You are a hospice director and your dashboard consists of visit status (documentation of patients seen daily), claims on hold, intake list, discharged checklist, productivity, task list (what is due-recertification to continue visits, supervisor visits, and document tracking (orders missing). Your goal is to ensure patients are being seen daily by clinical staff, evaluate why claims are on hold, ensure more patients are being added than discharged weekly, and delegate assignments equally to staff.