Data File

$\backslash$table$[[,$Cust#$,1,2,3,4,5,6,7,8,9,10],[$group $1,$call time,$5,3,4,3,3,3,4,3,4,2],[$time btwn calls,$5,5,6,5,6,5,4,5,5,7],[$group $2,$call time,$4,5,2,4,2,6,3,2,5,4],[$time btwn calls,$4,6,7,5,5,5,5,5,6,5],[$group $3,$call time,$5,2,4,6,5,2,5,4,4,2],[$time btwn calls,$6,5,7,5,4,6,5,4,5,6],[$group $4,$call time,$5,6,6,2,2,2,6,2,4,6],[$time btwn calls,$5,6,7,7,6,6,7,5,7,4],[$group $5,$call time,$6,2,2,4,2,5,4,3,2,3],[$time btwn calls,$4,6,4,5,7,5,4,5,5,4],[$group $6,$call time,$5,4,4,2,3,3,4,5,2,2],[$time btwn calls,$4,5,5,5,4,6,5,5,5,7],[$group $7,$call time,$5,5,3,6,4,3,6,6,6,6],[$time btwn calls,$5,4,4,7,6,5,4,5,6,6],[$group $8,$call time,$4,6,5,6,4,3,4,4,2,6],[$time btwn calls,$4,6,5,5,5,5,4,5,6,5]]$

Dr$.$ Khalia A$.$

STATEOR D$\%$

$6$

$3.$ Single line Call Center Model #$2$

Consider a Single lines customer service center with single waiting line.

Define events: CA$,$ CE$,$ CW$,$ CL$,$ IL

Define state variables and attributes

Define the mathematical relations between variables

Define logic of the system

Create flow chart of the system

Do hand simulation on next dataData File

$\backslash$table$[[,$Cust#$,1,2,3,4,5,6,7,8,9,10],[$group $1,$call time,$5,3,4,3,3,3,4,3,4,2],[$time btwn calls,$5,5,6,5,6,5,4,5,5,7],[$group $2,$call time,$4,5,2,4,2,6,3,2,5,4],[$time btwn calls,$4,6,7,5,5,5,5,5,6,5],[$group $3,$call time,$5,2,4,6,5,2,5,4,4,2],[$time btwn calls,$6,5,7,5,4,6,5,4,5,6],[$group $4,$call time,$5,6,6,2,2,2,6,2,4,6],[$time btwn calls,$5,6,7,7,6,6,7,5,7,4],[$group $5,$call time,$6,2,2,4,2,5,4,3,2,3],[$time btwn calls,$4,6,4,5,7,5,4,5,5,4],[$group $6,$call time,$5,4,4,2,3,3,4,5,2,2],[$time btwn calls,$4,5,5,5,4,6,5,5,5,7],[$group $7,$call time,$5,5,3,6,4,3,6,6,6,6],[$time btwn calls,$5,4,4,7,6,5,4,5,6,6],[$group $8,$call time,$4,6,5,6,4,3,4,4,2,6],[$time btwn calls,$4,6,5,5,5,5,4,5,6,5]]$

Dr$.$ Khalia A$.$

STATEOR D$\%$

$6$

$3.$ Single line Call Center Model #$2$

Consider a Single lines customer service center with single waiting line.

Define events: CA$,$ CE$,$ CW$,$ CL$,$ IL

Define state variables and attributes

Define the mathematical relations between variables

Define logic of the system

Create flow chart of the system

Do hand simulation on next data