Data on the profit report from CatchFood Finance Department Year Profits (RM) January 1,420,000 May 1,050,000 November 720,000 Figure 1: A comparison on the profits of CatchFood in January, May and November of the year 2023 B) Survey results from 300 customers: Figure 2: Summary of clients 'response Good Average Poor Variety of food and restaurants 80 90 129 Duration of waiting for food to be delivered 67 88 145 Flexibility in payment method 75 96 129 Ease of ordering food 45 69 190 Attributes of the delivery drivers 90 80 130 C) Feedback from customers i. The payment method is not flexible. Only debit card accepted and Cash on delivery not accepted. ii. The app was glitch and difficult to navigate, making the ordering process frustrating. The order was completely wrong when it arrived. iii. The customer service was unresponsive when I tried to address an issue with my order. Had a missing food item, and despite multiple attempts to contact support, there was no assistance. iv. I had to wait around 30 minutes for the food to be delivered. The information on the food app provided false information that the food is to arrive in 5 minutes, yet