Date: May 10 To: All Employees From: Sharon Alberti, President, Classic Car Restoration Inc. Subject: Three Shelby Mustangs You all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for one of our best clients. We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on each car. Additionally, the client included the original radios for each car, so we have to install those, too. I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. What critique can Paolo make of the opening of the letter? It delivers the bad news too quickly. It uses an implied refusal. It shows reader benefits. What error should he identify in the closing of the letter? It spotlights the bad news. It avoids using a subordinate clause to cushion the news. It focuses on the negative.