Dave Levitt, featured at the beginning of this chapter, is a regional sales manager for Salesforce.com. The CRM solution provider is exclusively a cloud-computing vendor offering hosted applications. This model sets the company apart from competitors such as SAP, Oracle, or Microsoft who predominantly on-premise providers.

Cloud-computing systems have a high degree of flexiblity as they can be customized for each individual account and implemented within a very short time frame. Salesforce.com