David Green's credit card was charged $320.00 at the Holiday Inn Express. The charge was a "No Show" fee when Mr Green did not arrive at the hotel on the night of August 15th, 2016 which he booked using the hotel's website. The hotel held the room for Mr Green until 1 am the next morning.

Mr Green calls the hotel when he gets his credit card statement to complain about the charge and to state that he never made the actual reservation. When the hotel checked the information that was on the website confirmation, Mr Green's correct address, phone number and credit card information was on the booking. This is the information the hotel used when billing his credit card for the room.

Mr Green however, maintains that he did not make the reservations and demands that the "No show" charge be removed from his credit card.

Do you think the hotel is justified in charging Mr. Green for the "No show?"

How could the hotel prevent such misunderstandings in the future?