David Smith, a loyalty reward member at your property, is checking into the hotel for a $3-$night stay. He requested an early check$-$in when he made the reservation. The front desk agent does not see his reservation in the system, nor does he have any clean rooms. The guest is visibly upset and is loudly voicing his displeasure about the situation. Which of the following solutions would be best for the manager to do for this guest?

Question $6$ options:

a$)$

Suggest a solution and offer a complimentary meal for their inconvenience.

b$)$

Walk the guest to a nearby hotel.

c$)$

Call security and have him removed.

d$)$

Take him aside to speak with him for disrupting the front office.