DB 6

• Describe what difficult people are trying to accomplish. What can you do when you encounter a difficult person?
• Describe the most common lower-level behaviors in people. Chose one of these behaviors and describe what techniques you would use to get them into the upper level.
• Describe the techniques to help teams stay in the upper level. Pick one of these techniques and describe how you would use it to correct a lower-level team behavior.

provide 2-3 references.