Dealing with suppliers can be challenging. Things usually go well if you actively manage the engagement, but things can go very wrong! In the Accenture and Hertz case study

• Where might have things went wrong?
• Who was more at fault between Accenture and Hertz?
• How you would have done things differently - on either or both sides?
• Would you have rather been the the project manager associated with the customer or the supplier?