Dear Person,

As you well know, maintenance on any system is essential to fix mistakes, add enhancements, or maintain security. I was wondering what you were thinking for SIM's ongoing maintenance plan. We are hoping that this system will last for the next 5 years. We will have to assume responsibility for maintenance if we build this system in-house. Do you think we should hire enough IT staff to maintain this system in-house or should we outsource it?

To help the company think this decision through, please make two lists for pros and cons of in-house maintenance vs. outsourced maintenance. Could you get this to me today?

Thanks!

Carlie