Debora Pierre 10/13/22 11:06 Question 2 of 10 This test: 32 point(s) possible This question: 4 point(s) possible Submi Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that bus can better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human within a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data. a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? Time (seconds) Percentage Less than |% 10 % 15 % 20 % 25 % 30 35 (Type integers or decimals. Do not round.) c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? O A. The service level target for call center performance is 2% greater than the _get. O B. The service level target for call center performance cannot be achieved. O C. The service level target for call center performance has not been met. The company's service level has to be 2% greater than it currently is. O D. The service level target for call center performance is achieved exactly. Time Remaining: 01:28:51 Next O cricut cricut X OCT atv 13 This test: 32 point(s) possible This question: 4 point(s) possible Sub Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that can better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a hum within a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data. a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. . What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? 25 29 30 34 (Type integers or decimals. Do not round.) Construct a percentage distribution. Time (seconds) Percentage 5 9 % 10 14 % 15 19 % 20 24 % 25 29 % 30 34 (Type integers or decimals. Do not round.) b. Construct a cumulative percentage distribution. Percentage Less Time (seconds) than 5 Time Remaining: 01:28:47 Nex O cricut cricut X OCT tv 130 (31452) Exam1