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Decision 1: The new General Managers has been appointed. Her Job Description and Job Specication is below. JOB DESCRIPTION GENERAL MANAGER Report to: The Executive
Decision 1: The new General Managers has been appointed. Her Job Description and Job Specication is below. JOB DESCRIPTION GENERAL MANAGER Report to: The Executive Committee 1. Implement the corporate level strategy for the hotel. 2. Monitor the formulation and implementation of the business and functional level strategies of the product divisions. 3. Monitor the hotels performance and when necessary take remedial action 4. Ensure cash flow 5. Audit the payment of invoices by division managers. 5. Prepare all taxation reports including Income Tax Return, Quarterly 3A5 & Monthly PAYG Statement .IDB SPECIFICATION Essential 1. Hotel Licensee's Course 2. Hotel Management Course 3. Five years experience managing a hospitality venue Desirable 4. Business Qualication {Degree or Advanced Diploma) The emphasis of the new GM's job is to implement the corporate strategy agreed by the Executive Committee, restructure the organization and control the development and implementation of the business and functional level strategies in each product division. You will recall that you adopted the focused differentiation strategy targeted at the 18 to 35 year old residents living in the vicinity of the hotel introducing the new products of al la carte dining and a wine room. Consequently the hotel building had to undergo refurbishing to build a restaurant and commercial kitchen on the first floor, a wine barfroom in the old lounge bar area, and a sports bar and separate gaming room in the old public bar area. You also agreed to adopt an organic structure, divisional departmentalization and a public bar area. You also agreed to adopt an organic structure, divisional departmentalization and a involvement culture to match that chosen strategy. This will require a change in culture and the development of new products. New levels of customer service will need to be developed. Existing staff will have to be socialised into the new culture and develop new skills to provide the new products. New staff with the skills required to augment the existing staff and with the appropriate values will need to be recruited. You have emphasized to the new GM that if the hotel doesn't successfully embrace the new culture and implement the new strategy its future is in doubt. Which combination of leadership approaches do you think would be the most appropriate for the General Manager to adopt?Decision Options Decision 1 Select the combination of leadership Option A approaches that the new General Manager Charismatic Leadership and Authentic should adopt at the Trafalgar Inn. Leadership. Option B Authentic Leadership and Transactional Leadership Option C Servant Leadership and Transformational Leadership
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