DECISION MAKING PROCESS

Value (or not) of considering emotions in the decision making process(cognitive/emotional dissonance?)

The rational choice decision making process starts with problemidentification. Describe the other steps in this process and describe ONE problem which can occur at the problem identification stage.

Moods and specific emotions influence the process of 'evaluating alternatives' when makingdecisions. Explain what is meant by this statement.

COMMUNICATION

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two (2) conditions require a communicationchannel that is high in media richness?

Define media richness and explain how emails differ from a videocall in terms of media richness?

Some companies have tried to minimise the use of employee emails whencommunicating with colleagues e.g. email use is banned on Fridays.Discuss 2 reasons why companies might want to minimise the use of emails and outline 2other ways employees could communicate with colleagues on Fridays.

Explain why communication is an important instrument for organisational learning and decisionmaking.

Interpersonal communication is partly dependent on the skills of the listener.Describe the active listening process and strategies used by active listeners toimprove their understanding of messages received from others

ORGANISATIONAL PRACTICES

Identify 2 personal characteristics which increase the likelihood that anindividual will engage in self serving behaviour. Describe 2 organisational practices which canreduce the likelihood of such behaviour.