Decision Point: Responding to the First Exception Report

The Greek culture production runs for the client have very specific ingredient requirements, cooking instructions, and incubation times. This is all part of the "recipe" handed down by the client. There are also built-in settings by the company that designs and manufactures the machines used to make the yogurt. Although the 5% variance in pH doesn't seem too large, what should you do upon finding this result?

Select an option from the choices below and clickSubmit.

Collect more data and try to establish a baseline to track changes in pH over time. But you can save time if you also use data from other yogurt production runs at TriState.

Go to the client and ask what normal variance is tolerated. However, this may hint that you are having a problem.

Do nothing. You cannot deviate from the "recipe." This would be a violation of what the client wants you to do.