Decision Point: Transition Costs

Moving a large operation to another country is a complex challenge. You ask each of your key advisors about the costs of transitioning the software QA function to Baltonia. Here's what they had to say:

Business consultant:

"It's good that you're asking this question, because this is a real issue. Rest assured that we won't try to transition this function to Baltonia overnight. We'll build this piece by piece, and in the end, we'll be able to keep everything that was good about the Genovian operation and fix what didn't work in Genovia. That operation was functional, but it isn't perfect, and we can do better."

Director of Software Quality Assurance:

"Well, obviously I have a bit of a bias on this, but we really need to consider the risks. Right now, we have an operation that works. If we move it$,$ the transition won't be seamless, and if quality drops, the money we save on QA will be nothing compared to the money we lose after we produce buggy software. The safer decision is to stay."

You need to learn more about transition costs. Which of the following is the hest cuection to ack?