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Decision rights at a national restaurant chainpop are more centralized than decision rights at chain of mom & pops restaurants. For example, mom and pops
Decision rights at a national restaurant chainpop are more centralized than decision rights at chain of "mom & pops" restaurants. For example, mom and pops store managers are given discretion concerning what items to place on the menu, pricing of meals and store decoration. National chain store managers are not provided this discretion. Control
a How is the decisionmaking at the national business different from the mom and pop restaurant business and why would these differences make a centralized decision making structure optimal for the national restaurant and a decentralized decision rights optimal for the local mom and pops restaurant?
b What should be measured to evaluate the performance of the store managers of a mom and pop restaurant versus a national chain restaurant store manager and why?
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