DEF Ltd is a chocolate manufacturing company, producing high-end unique chocolates. DEF Ltd is looking into implementing RPA into its SAP system around managing business partners, in particular, vendor selection vs. adjusting customer credit limits. It is asking for your opinion whether it should be done on the customer side or the vendor side. DEF Ltd only has the budget to introduce the bot into one process at this stage. In introducing the bot, DEF Ltd is looking at freeing up its staff time.

Discuss which process should be selected and why. Include in your discussion, why the other process should not be selected.