Define: 1. Write a problem statement for the work you are considering. Measure: 1. Determine the measures that you would want to put in place to monitor the performance of your process. Analyze: 1. A Pareto chart of customer complaints. 2. A histogram to determine if cycle time is a normal distributed. 3. A control chart for cycle time. Improve: 1. Create a revised SIPOC or future state value map to show proposed improvements in the process that will result in improved customer satisfaction. Control: 1. Write a response plan describing actions when process goes out of control