Define and describe Data, Information & Knowledge and discuss how they are similar and/or different to one another.

What is Online transaction processing (OLTP) and Online analytical processing (OLAP), differentiate the two processes, including what they are typically used for.

Describe how social computing is changing how organisations approach customer service.

Define Enterprise Resource Planning (ERP). Describe its functionalities. What are ERP II systems? Differentiate between core ERP modules and extended ERP modules.

In the context of Customer Relationship Management (CRM) what are touch-points and why do we consider identifying them important in Information Systems?