Define customer relationship management (CRM) and why ITA Group is a CRM company. Discuss three (3) of the services ITA Group provides its customers and include one example of each as discussed in the senior data analyst interview. Identify three (3) specific technologies or software used by the analyst in his position. Finally, identify one other item discussed in the interview, already not discussed, that you found interesting or "struck a chord" with you-and why it did