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Define customer service (cite the source for paraphrasing). What are the key factors - what determines exceptional customer service, acceptable customer service, and poor customer
Define customer service (cite the source for paraphrasing). What are the key factors - what determines exceptional customer service, acceptable customer service, and poor customer service? How does customer behavior impact the level of service provided? Should level of service be dependent on customer behavior?
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Customer service can be defined as the provision of assistance and support to customers before durin...
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Personal Financial Planning
Authors: Lawrence J. Gitman, Michael D. Joehnk, Randy Billingsley
13th edition
1111971633, 978-1111971632
