1. Define discipline. Why is it necessary in a hospitality operation?
2. In determining disciplinary action, to what extent should you as a manager consider circumstances, intent, past history, seriousness of the offense, and consequences of the disciplinary action? If you vary the penalty according to such factors, how can you avoid making subjective and inconsistent judgments?
3. Describe the four essentials of successful discipline.
4. Describe five mistakes commonly made by managers regarding discipline. Why is each one a mistake?
5. Explain what a just-cause termination is.