1. Define market segmentation.
2. Describe the difference between a marketing orientation and a selling orientation.
3. List some of the major segmentation variables for the older adult market.
4. List and briefly describe the five basic functions of human resources.
5. Describe how these functions might be different now due to COVID-19.
6. Define elder abuse.
7. What steps should be taken if an administrator suspects abuse of a resident in the community?

please number each question and more details is always better.